Return & Exchange Policy
We want you to understand the return process before you buy, whether you choose a mower, pressure washer, chainsaw, blower, trimmer, log splitter, or another product for home, backyard, acreage, or farm care. If something isn't right, this page explains how returns and exchanges are handled.
Quick Overview
At Cokaro, we sell and resell outdoor power and property-care equipment. This policy explains the return window, item-condition requirements, refund timing, and how to contact us before sending an item back.
Independent Reseller & Brand Marks Notice
Cokaro is an independent ecommerce seller and reseller of outdoor power, lawn, backyard, home-care, and farm-care equipment. Some listings may come through authorized reseller or supplier relationships where applicable; others may come through verified resale, marketplace partner, private seller, auction, wholesale, liquidation, or overstock channels.
Product names, brand names, logos, and marks including Briggs & Stratton, Craftsman, Cub Cadet, DEWALT, EGO, Greenworks, Honda, Husqvarna, and other product or model marks shown in our catalog are used only to identify the products offered for sale. Each mark remains the property of its respective owner, and use of those marks does not imply manufacturer affiliation, sponsorship, or endorsement unless Cokaro expressly states that relationship for a specific listing.
1. Returns
We accept returns for both defective and non-defective products:
Defective & Damaged Items
If your order arrives damaged, defective, or incorrect, we provide a prepaid shipping label after the return request is approved.
Change of Mind
Changed your mind or ordered the wrong item? You can request a return within 30 days. Approved returns receive a prepaid label and are refunded for the eligible item price after inspection.
2. Exchanges
Yes, we accept exchanges. If you'd like a different size, colour, or model:
- Contact us within 30 days of receiving your delivery.
- Use the return label included in your package to send the original item back.
- Once received, your replacement will be dispatched right away.
3. 30-Day Return Window
You have 30 calendar days from the date of delivery to return or exchange your item.
Your item should be:
- In new, unused condition with original tags and packaging where possible.
- Accompanied by proof of purchase (order number or confirmation email).
- Free from post-delivery damage caused after receipt.
4. How to Return
All returns are handled by mail. Here's how it works:
- Contact us at contact@cokaro.com or call +1 (913) 593-7677.
- Get your return label. We'll email you a prepaid label after approving your return request.
- Ship it back securely. Return postage is free for all eligible US returns, including defective items and change-of-mind returns.
- Get your refund. Once inspected, your refund is processed within 5 business days.
5. No Restocking Fee
We do not charge any restocking, handling, or processing fees. Approved refunds are issued for the eligible purchased item price.
6. Refund Processing
Refunds are credited to your original payment method (Visa, MasterCard, PayPal, Apple Pay, etc.).
- Inspection: 1–2 business days after we receive your return.
- Refund issued: Within 5 business days of approval.
7. Marketplace Seller Items
Products from our verified marketplace partners, supplier channels, and authorized reseller relationships where applicable follow the same 30-day return process unless a listing states otherwise. All returns are shipped to our central warehouse for inspection, so the experience is consistent regardless of the seller or source.
8. Need Help?
Our team is here to assist you with any return or exchange:
Our Promise
We stand behind every product we sell. If something isn't right with your order, we'll listen, help, and make it right as quickly as possible.
